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Yes we are Canadian

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You can reach us toll free by phone or email Mon - Fri 9 am - 5 pm EST (excluding holidays)


Email: info@littlewhiskers.ca

Toll Free: 1.800.601.5180

Text Line: 519.860.2195 (You may text any questions to us, we will reply promptly)


Location:

Little Whiskers

Unit C - 181 Exeter Road

London, Ontario N6L 1A4


98% of our sales are conducted on line, therefore our warehouse is not a retail location and has limited public hours, all sales from the warehouse are cash only as we don’t have a debit terminal.


Open to public:

Saturdays     10:00 am - 2:00 pm



Contact Us

Littlewhiskers was established in 2009,  since its establishment it has been supplying quality pet furniture products across Canada. Little whiskers is a Canadian owned and operated pet furniture  company located in London Ontario. Our mission is to provide top quality pet furniture products at competitive pricing. The key to our success over the last few years has been our strict manufacturing regulations producing quality products. Products that are durable, pet friendly, safe and easily assembled by all of our customers. We provide our customers a wide range of  cat condos, cat trees and cat towers. We have a selection of different sizes, models and colours, to fit your pets needs. All of our pet furniture is quality tested before leaving the factory. Your cat will love climbing, playing and sleeping on these beautiful cat trees.


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All payments are processed via secure online payment system PayPal, same secure system that is used by millions of users daily on eBay. All payments and refunds will be processed via PayPal. PayPal gives our customers security and the options to pay for product in many various ways. Methods of payment: All major credit cards and Paypal also debit visa cards are  accepted. Not all prepaid credit cards are accepted, majority of cards that are accepted are issued by a well known international banking establishment. RBC, CIBC, BMO, TD.  PayPal is an international e-commerce business allowing payments and money transfers to be made through the Internet. Online money transfers serve as electronic alternatives to paying with traditional paper methods, such as checks and money orders.





CANADA POST SERVICE

Free Shipping via Canada Post Expedited Service with a tracking number provided to all 10 lower Canadian provinces, including all P.O. BOX orders, delivery time is 2-8 business days.

Free Shipping to Yukon, Nunavut and Northwest Territories. All orders ship via Canada post expedited service with a tracking number, Orders are limited to urban areas only, not all areas are delivery serviceable.


 UPS SERVICE ITEMS OVER 30 KG - Large Parrot Cage B010 & Extra Large Parrot Cage B021

Free Shipping via UPS Service with a tracking number provided to all 10 lower Provinces, delivery time 2-6 business days.

Shipping exclusions:

P.O. BOX orders

Nunavut, Northwest Territories

For more information please email us: info@littlewhiskers.ca or Call Toll Free 1.800.601.5180



If you have received your item and it has sustained delivery damages or has manufacturing defects, please contact us and we will gladly send you free of charge replacement parts, or depending on the severity of the damage or defect, we will replace the whole unit, (damage or defected parts images may be requested).


If you have received your product and simply don't like your purchased item, you can return the item to us with in 15 days of purchase for a full refund, the product must be returned in a re-sellable condition with all the parts and hardware, the purchaser is responsible for all the shipping and handling fees back to us. Our ship to return address is:


Littlewhiskers

C - 181 Exeter Road

London Ontario

N6L 1A4




We are so confident in our product quality and craftsmanship that we offer to all of our customers a full money back guaranteed if your unhappy with the product quality or craftsmanship, we will simply issued you a full refund.



100% Satisfaction Guarantee conditions;


You must notify us with in 15 days of tree purchase the cat tree issues or concerns.


Cat tree must be returned to us with all the parts and hardware in a re sellable condition.


  Once the cat tree is returned and received by our warehouse, you will receive your payment back in full via paypal.


 Customer is responsible for returning the product to us, all shipping and handling charges associated with the item return.


100% Satisfaction Guaranteed Exclusions:


You have received your cat tree and upon assemble the color does not match your house decor.


You have received your tree and your cat or cats don't fit in the condos or perches.


100% Satisfaction Guarantee is intended to make sure our customers receive the highest quality product possible.


Please select and order your Cat Tree Carefully

Q. Can I customize my tree or order in a different colour?

A. Currently we don't customize our trees, we only have the 21 models that are advertised and they are only available in the colours displayed.


Q: I have a big heavy cat, what trees would you suggest?

A: If its a single cat then we suggest the Montreal Cat tree as its very sturdy and has large platforms that are close together making it easy to climb. For multiple big heavy cats we suggest the Vancouver or Halifax Cat Condo.


Q: Do you have parts available for your trees?

A: We do have some parts available, but we don't have a full parts department, all parts are $ 12.00 each plus $ 15.00 flat rate expedited shipping plus your provincial sales taxes.


Q: I don’t have a paypal account or any major credit cards, how can I order a tree?

A: There are a few other options, please contact us at 1.800.601.5180 to discuss your options.


Q: Do you offer a monthly payment plan?

A: Currently we don't have any payment plans available.


Q: I just placed an order, and the shipping address is incorrect, how do I correct this?

A: Simply email us using our email form or direct at info@littlewhiskers.ca specify your full name, the tree you ordered and the new correct ship to address.


Q: Are there any hidden fees or handling charges?

A: No, the advertised cat tree price includes expedited free shipping, the only extra charge is your provincial sales tax


Q: I just received my order and some parts are damaged or missing, what do I do?

A: please contact us via email: info@littlewhiskers.ca or call 1.800.601.5180 we will ship you replacement parts at free of charge.


Q: Are the trees hard to assemble and do I need any tools?

A: All trees are very easy to assemble and come with instructions, all the hardware and tools required to assemble the tree.











Little Whiskers (CAN) Privacy Statement for Public Web Site


What this Privacy Policy Covers

Little Whiskers (CAN) respects the privacy of every individual who visits our sites or responds to our interactive advertisements. This Privacy Policy outlines the information Little Whiskers . will collect and how we will use that information. This Policy will also instruct you on what to do if you do not want your personal information collected or shared when you visit Little Whiskers. sites or respond to our advertisements.


Personally Identifiable Information

Little Whiskers (CAN) will not collect any personally identifiable information about you (that is, your name, address, telephone number, or email address) unless you provide it to us voluntarily. For example, and not by limitation, we may collect personally identifiable information when you make a purchase, participate in a contest or sweepstakes promotion; fill out a questionnaire; sign up for a survey or otherwise interact with us.


When you provide personally identifiable information to us, we may ask if you want to receive future communication from us, such as newsletters, email or other information. You can choose not to receive this communication, if you wish and you may opt-out by clicking on the link on the bottom of an email you received or by clicking here. If you do not want your personally identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please click here to provide us with the email address.


In addition to providing you with the service or information you request on our site, your personally identifiable information may also be used to help us track the way you use our site and our products. We may also combine the information you provide with information that we collect separately, including information you have provided to other organizations as well as public information. All of this will help us, for instance, better design our products, web sites and advertisements.


Little Whiskers (CAN) may disclose specific personally identifiable information if it determines that such disclosure is necessary to comply with the law or to protect the safety of the public. This includes exchanging personally identifiable information with other companies and organizations for fraud protection and credit risk reduction.


Linked Sites

Little Whiskers (CAN) web site(s) may contain links to other sites . The privacy policies at these other sites may be different from this one. You should refer to the privacy policy of any site linked to or framed within a Little Whiskers (CAN)   site, or when you are leaving a Little Whiskers  (CAN) site or site(s) for information and the privacy policy pertaining to that site.


Non-Personally Identifiable Information Collected Automatically

In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the site from which you linked to our site or advertisement. We use this information for the purposes of better understanding our customer's interests and to help improve our sites.


How Your Personal Information is Protected

Little Whiskers uses industry standard security techniques to help protect against the loss, misuse or alteration of information collected from you at a Little Whiskers (CAN) site. When you transmit personally identifiable information, that information is stored on servers that Little Whiskers (CAN) has attempted to secure from unauthorized access or intrusion. Of course, the Little Whiskers (CAN) sites cannot be and are not responsible for unauthorized access to information by hackers who have obtained such access through illegal measures.


Who to Contact

If you have submitted personally identifiable information through a  site or interactive advertisement, and would like that information modified, changed or deleted from our records, please click here to provide us with the email address.


Revisions to this Privacy Policy

Little Whiskers (CAN) Department of Commerce Safe Harbor Principles concerning the transfer of personal data from the European Union to the U.S. and Canada has committed to handling such personal information in accordance with Safe Harbor Privacy Statement.


©2017 Little Whiskers (CAN) All rights reserved.






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St Thomas, ON  N5P 2V6

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© Copyright 2009 - 2017, Little Whiskers Pet Furniture

Littlewhiskers.ca is your one stop shop for the best styles of Cat Furniture, Cat Houses, Cat Condos, Cat Trees, Cat Towers, Scratching Posts! We have a wide selection of sizes, colors, and price ranges to fit your needs. All of our Cat Trees are made of high quality plush fabric and quality tested before they leave the factory. Your cat will love climbing, playing, and sleeping in our Cat Condos.

If you have any questions, contact: info@littlewhiskers.ca

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